Returns
Returns
We do our best to provide you with the highest quality cigars and accessories in perfect condition as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality but in the case that you are not satisfied with your purchase, you may return the item within 30 days* of receipt of your order. Simply, contact Customer Service or call (813) 406-1725 and our customer service representative will guide you through our easy return process. Please take note that returns take 3-10 business days from receiving a return to process.
How the return policy works:
Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1 cigar, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.
All Other Merchandise—For any other merchandise outside Cigars, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.
In addition, any promotional items that came with the item you are returning, must be returned or you will be charged for the retail price of the promotional item(s)
*During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.
